“Citibank Fabulous Friday” campaign
Frequently Asked Questions
Q1 | What does this Campaign offer? | ||||||
A1 | This Campaign offers eligible users who reload a minimum of RM200.00 in their Touch ‘n Go eWallet (“eWallet”) in a single transaction with a valid and active Citibank Credit Card/i will get RM20 cashback credited into their eWallet when they reload on the following dates:
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Q2 | What is the duration of this campaign? | ||||||
A2 | This campaign begins from 10 June 2022 (12:00am) to 29 July 2022 (11.59pm) Malaysia Time | ||||||
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Q3 | How much should I reload in my eWallet to be eligible to get cashback? | ||||||
A3 | You need to reload a minimum of RM200.00 in your eWallet. | ||||||
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Q4 | What is the maximum cashback amount I can receive? | ||||||
A4 | Eligible Citibank Credit card/i will get maximum cashback of RM20.00 for each campaign month. | ||||||
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Q5 | What is the cashback capping of this Campaign? | ||||||
A5 | The monthly cashback capping may differ each month. Please refer to Clause 5, Table 2 of the Campaign Terms and Conditions
The offer is limited to a cap equivalent to RM160,000 over the campaign period on a first-come, first-served basis. | ||||||
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Q6 | Will users be informed once the Cashback capping has reached? | ||||||
A6 | No, users will not be informed. Users would not get any cashback once the Cashback capping has been reached. | ||||||
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Q7 | I have reloaded less than RM200.00 into my eWallet using a Citibank Credit Card/i, how much Cashback do I get? | ||||||
A7 | If you have reloaded less than RM200.00 into your eWallet, you will not be eligible for any Cashback as the minimum reload amount has to be RM200.00. | ||||||
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Q8 | When will I receive the Cashback in my eWallet? | ||||||
A8 | The Cashback will be credited into your eWallet within fourteen (14) working days after each campaign month. | ||||||
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Q9 | I did not receive my Cashback after 14 working days from the Campaign Month, what can I do? | ||||||
A9 | This could be due to one of the following reasons: · You did not reload a minimum of RM200.00 into your eWallet or; · You only reloaded before and/or after Offer Period or; · You did not use a valid Citibank Credit Card/i to reload eWallet or; · The cashback capping has been reached · You have breached the User and General Terms and Conditions. If none of the reasons above applies to you, please write to Careline at https://tngd.my/careline-webform for further assistance. Kindly provide your details and proof supporting your claim such as screenshot of your reload history. | ||||||
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Q10 | How do I reload my eWallet using credit card? | ||||||
A10 | Step 1: Launch your Touch ‘n Go eWallet app Step 2: Tap “+Reload” then Tap “eWallet Balance” Step 3: Enter your preferred amount to reload and tap “Reload eWallet” Step 4: Tap “New Credit/Debit Card” then fill in the card details. Step 5: Key in One Time Password sent by your card issuing bank, then you are done. Learn more: https://www.tngdigital.com.my/features/how-it-works | ||||||
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Kempen “Citibank Fabulous Friday”
Soalan Lazim
S1 | Apakah tawaran kempen ini? | ||||||
J1 | Kempen ini menawarkan pengguna layak yang menambah nilai sekurang-kurangnya RM200.00 dalam satu transaksi ke dalam Touch ‘n Go eWallet (“eWallet”) dengan Kad Kredit/i Citibank yang sah dan aktif akan dapat RM20 pulangan tunai daripada jumlah tambah nilai
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S2 | Apakah tempoh kempen ini? | ||||||
J2 | Kempen ini bermula pada 10 Jun 2022 (12.00 pagi) dan tamat pada 29 Julai 2023 (11.59 malam) waktu Malaysia. | ||||||
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S3 | Berapakah jumlah tambah nilai eWallet untuk layak mendapat pulangan tunai ini? | ||||||
J3 | Anda perlu menambah nilai eWallet sekurang-kurangnya RM200.00. | ||||||
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S4 | Apakah jumlah Pulangan Tunai maksimum yang saya boleh terima? | ||||||
J4 | Kad Kredit/i Citibank yang layak akan menerima Pulangan Tunai maksimum sebanyak RM20 bagi setiap bulan kempen. | ||||||
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S5 | Apakah jumlah had Pulangan Tunai untuk kempen ini? | ||||||
J5 | Had pulangan tunai bulanan mungkin berbeza bagi setiap bulan. Sila rujuk Klausa 5, Jadual 2 Terma dan Syarat Kempen untuk maklumat lanjut.
Tawaran adalah terhad kepada pulangan tunai bersamaan dengan nilai sebanyak RM160,000 sepanjang tempoh kempen atas dasar yang pertama didahulukan. | ||||||
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S6 | Adakah pengguna akan dimaklumkan apabila had Pulangan Tunai telah pun tercapai? | ||||||
J6 | Tidak, pengguna tidak akan dimaklumkan. Pengguna tidak akan mendapat Pulangan Tunai apabila had telah tercapai. | ||||||
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S7 | Saya telah pun menambah nilai kurang daripada RM200.00 ke dalam eWallet menggunakan Kad Kredit/i Citibank, berapakah Pulangan Tunai akan saya dapat? | ||||||
J7 | Jika anda menambah nilai kurang daripada RM200.00 ke dalam eWallet menggunakan Kad Kredit/i Citibank, anda tidak layak mendapat sebarang Pulang Tunai kerana anda perlu menambah nilai sekurang-kurangnya RM200.00. | ||||||
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S8 | Bilakah akan saya menerima Pulangan Tunai di dalam eWallet? | ||||||
J8 | Pulangan Tunai akan dikredit ke dalam eWallet anda dalam tempoh empat belas (14) hari bekerja selepas setiap bulan kempen. | ||||||
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S9 | Saya tidak mendapat Pulangan Tunai selepas 14 hari bekerja dari bulan kempen, kenapa dan apakah yang patut saya buat? | ||||||
J9 | Ini mungkin disebabkan oleh salah satu daripada sebab-sebab yang berikut: · Anda tidak menambah nilai sekurang-kurangnya RM200.00 ke dalam eWallet atau; · Anda hanya menambah nilai sebelum dan/atau selepas Tempoh Kempen atau; · Anda tidak mengguna Kad Kredit/i Citibank yang sah untuk menambah nilai eWallet atau; · Had pulangan tunai telah dicapai · Anda melanggar Terma dan Syarat Pengguna dan Am. Jika sebab-sebab di atas tidak berkaitan dengan anda, sila hubungi bahagian Khidmat Pelanggan kami di https://tngd.my/careline-webform untuk bantuan lanjut. Sila berikan maklumat anda dan bukti sokongan tuntutan anda, termasuk tangkapan skrin transaksi tambah nilai anda.
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S10 | Bagaimanakah cara menambah nilai eWallet dengan kad kredit? | ||||||
J10 | Langkah 1: Buka aplikasi Touch ‘n Go eWallet anda Langkah 2: Klik “+Reload” kemudian klik “eWallet Balance” Langkah 3: Masukkan jumlah tambah nilai dan klik “Reload eWallet” Langkah 4: Klik “New Credit/Debit Card”, kemudian masukkan maklumat kad Langkah 5: Masukkan ”One Time Password” yang dihantar oleh bank anda, kemudian selesai.
Ketahui lebih lanjut: https://www.tngdigital.com.my/features/how-it-works | ||||||
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