Introducing Merchant Dashboard

An integrated, comprehensive solution for your business within the Touch ‘n Go eWallet app. Only applicable to SME QR.

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kv-merchant-dashboard.png

Dedicated to managing and tracking sales transactions, the merchant dashboard provides you with the convenience and tools to manage your business at your fingertips.

Switching your profile is easy and can be done from the Touch ‘n Go eWallet app. The merchant dashboard will allow you to:

  • Toggle between user and business

  • Assign up to 3 staff per outlet to receive sales notifications

  • Receive daily settlement reports

  • Monitor sales transactions, performance and history up to 90 days

  • Receive payments via link or QR code

  • Register a new business with us

How to make full use of Merchant Dashboard’s functions
Save a copy of the handbook to your device
Download now

Updated: December 2021

A simple guide to your Merchant Dashboard
1. Prompt sales alerts

By switching from user to business, you will now receive sales notifications through the app, which allows you to track all transactions easily in one place.

  1. Tap on the profile icon
Tap on the profile icon
  1. Tap on “MerchantDashboard”
Tap on “MerchantDashboard”
  1. Enter eWallet PIN
Enter eWallet PIN
  1. Manage your business here
Manage your business here

*Once merchant dashboard is activated, business owners will no longer receive SMS notifications.

2. Administration management

Add up to 3 staff per outlet, and they will be able to receive payment notifications as well as review sales activities of their assigned outlets.

  1. Tap on “Profile” and then “My Organisation”
Tap on “Profile” and then “My Organisation”
  1. Select preferred outlet
Select preferred outlet
  1. Add staff by keying in their mobile phone number
Add staff by keying in their mobile phone number

*To add staff’s mobile number into designated outlet, the staff’s mobile number must be a registered Touch 'n Go eWallet user

3. View sales transactions, performance and history

All sales transactions from all outlets and their respective performance can be reviewed by business owners. Go as far back as 90 days.

Outlet statistics performance

  1. From Dashboard, select the outlet via the dropdown menu to view its transaction statistics
From Dashboard, select the outlet via the dropdown menu to view its transaction statistics
  1. Toggle between “Daily” and “Monthly” for each outlet’s performance
Toggle between “Daily” and “Monthly” for each outlet’s performance
4. Daily settlement reports

Transaction reports are prepared automatically at the end of each day. Business owners will receive a push notification when the report is ready.

  1. From "Transactions", tap on “Settlement”
From
  1. Tap on “Email”
Tap on “Email”
  1. Hit “Send” for the report (in Excel) to be emailed to your registered email address
Hit “Send” for the report (in Excel) to be emailed to your registered email address
  1. Report successfully sent
Report successfully sent

Note: If you would like the settlement report sent to a different email address, click on “Contact support” to edit.

5. QR code and payment link generator

QR codes:

Gain access to all your outlets’ Touch ‘n Go eWallet & DuitNow QR codes.

  1. Tap on “Business QR Code”
Tap on “Business QR Code”
  1. Toggle between Touch ‘n Go eWallet & DuitNow QR codes
Toggle between Touch ‘n Go eWallet & DuitNow QR codes
  1. Tap on “Share” to send a softcopy of the QR code(s) to customers or to print
Tap on “Share” to send a softcopy of the QR code(s) to customers or to print

One-Time Payment Link

Payment link can only be used once and is valid for 8 hours.

  1. Tap “Share Payment Link” from your “Profile”
Tap “Share Payment Link” from your “Profile”
  1. Tap “One-Time Payment Link”
Tap “One-Time Payment Link”
  1. Key in the amount and payment details. Tap “Share Payment Link”
Key in the amount and payment details. Tap “Share Payment Link”

Static Payment Link

Payment link does not expire and has no usage limit.

  1. Tap “Share Payment Link” from your “Profile”
Tap “Share Payment Link” from your “Profile”
  1. Tap “Static Payment Link”
Tap “Static Payment Link”
  1. Select the outlet & tap “Share Payment Link”
Select the outlet & tap “Share Payment Link”

*Only business owners can generate and share payment link

6. New business self-registration

If you’re planning on registering a new business with us, you may do so here.

  1. Tap on “My Application” from “Profile”
Tap on “My Application” from “Profile”
  1. Tap on “Set up a merchant account”
Tap on “Set up a merchant account”
  1. Tap on ”Sign Up As Merchant” to begin your registration
Tap on ”Sign Up As Merchant” to begin your registration
Contact us for more information
  • Merchant helpdesk
  • 03-5022 3888
  • (7.00am to 10.00pm daily, including public holidays)
Connnect with Merchant Helpdesk