Q1

What does this Campaign offer?

A1

This Campaign offers eligible users who reload a minimum of RM500.00 in their Touch ‘n Go eWallet (“eWallet”) in a single transaction with a valid and active Citibank Credit Card will get RM18 cashback credited into their eWallet

Q2

What is the duration of this campaign?

A2

This campaign begins from 1 July 2022 (12:00am) to 10 July 2022 (11.59pm) Malaysia Time

Q3

How much should I reload in my eWallet to be eligible to get cashback?

A3

You need to reload a minimum of RM500.00 in your eWallet.

Q4

What is the maximum cashback amount I can receive?

A4

Eligible Citibank Credit card will get maximum cashback of RM18.

Q5

What is the cashback capping of this Campaign?

A5

The monthly cashback capping may differ each month. Please refer to Clause 5, Table 1 of the Campaign Terms and Conditions

The offer is limited to a cap equivalent to RM18,000 over the campaign period on a first-come, first-served basis.

Q6

Will users be informed once the Cashback capping has reached?

A6

No, users will not be informed. Users would not get any cashback once the Cashback capping has been reached.

Q7

I have reloaded less than RM500.00 into my eWallet using a Citibank Credit Card, how much Cashback do I get?

A7

If you have reloaded less than RM500.00 into your eWallet, you will not be eligible for any Cashback as the minimum reload amount has to be RM500.00.

Q8

When will I receive the Cashback in my eWallet?

A8

The Cashback will be credited into your eWallet within fourteen (14) working days after the campaign period ended.

Q9

I did not receive my Cashback after 14 working days from the date campaign ended, what can I do?

A9

This could be due to one of the following reasons:

·         You did not reload a minimum of RM500.00 into your eWallet or;

·         You only reloaded before or after Offer Period or;

·         You did not use a valid Citibank Credit Card to reload eWallet or;

·         The cashback capping has been reached

·         You have breached the User and General Terms and Conditions.

If none of the reasons above applies to you, please write to Careline at https://tngd.my/careline-webform for further assistance. Kindly provide your details and proof supporting your claim such as screenshot of your reload history.

Q10

How do I reload my eWallet using credit card?

A10

Step 1: Launch your Touch ‘n Go eWallet app

Step 2: Tap “+Reload” then Tap “eWallet Balance”

Step 3: Enter your preferred amount to reload and tap “Reload eWallet”

Step 4: Tap “New Credit/Debit Card” then fill in the card details.

Step 5: Key in One Time Password sent by your card issuing bank, then you are done.

Learn more: https://www.tngdigital.com.my/features/how-it-works

S1

Apakah tawaran kempen ini?

J1

Kempen ini menawarkan pengguna layak yang menambah nilai sekurang-kurangnya RM500.00 dalam satu transaksi ke dalam Touch ‘n Go eWallet (“eWallet”) dengan Kad Kredit Citibank yang sah dan aktif akan menerima RM18 pulangan tunai dikreditkan ke dalam akaun eWallet

S2

Apakah tempoh kempen ini?

J2

Kempen ini bermula pada 1 Julai 2022 (12.00 pagi) dan tamat pada 10 Julai 2022 (11.59 malam) waktu Malaysia.

S3

Berapakah jumlah tambah nilai eWallet untuk layak mendapat pulangan tunai ini?

J3

Anda perlu menambah nilai eWallet sekurang-kurangnya RM500.00.

S4

Apakah jumlah Pulangan Tunai maksimum yang saya boleh terima?

J4

Kad Kredit Citibank yang layak akan menerima Pulangan Tunai maksimum sebanyak RM18

S5

Apakah jumlah had Pulangan Tunai untuk kempen ini?

J5

Had pulangan tunai bulanan mungkin berbeza bagi setiap bulan. Sila rujuk Klausa 5, Jadual 1 Terma dan Syarat Kempen untuk maklumat lanjut.

Tawaran adalah terhad kepada pulangan tunai bersamaan dengan nilai sebanyak RM18,000 sepanjang tempoh kempen atas dasar yang pertama didahulukan.

S6

Adakah pengguna akan dimaklumkan apabila had Pulangan Tunai telah pun tercapai?

J6

Tidak, pengguna tidak akan dimaklumkan. Pengguna tidak akan mendapat Pulangan Tunai apabila had telah tercapai.

S7

Saya telah pun menambah nilai kurang daripada RM500.00 ke dalam eWallet menggunakan Kad Kredit Citibank, berapakah Pulangan Tunai akan saya dapat?

J7

Jika anda menambah nilai kurang daripada RM500.00 ke dalam eWallet menggunakan Kad Kredit Citibank, anda tidak layak mendapat sebarang Pulang Tunai kerana anda perlu menambah nilai sekurang-kurangnya RM500.00.

S8

Bilakah akan saya menerima Pulangan Tunai di dalam eWallet?

J8

Pulangan Tunai akan dikredit ke dalam eWallet anda dalam tempoh empat belas (14) hari bekerja selepas tamat tempoh kempen.

S9

Saya tidak mendapat Pulangan Tunai selepas 14 hari bekerja dari bulan kempen, kenapa dan apakah yang patut saya buat?

J9

Ini mungkin disebabkan oleh salah satu daripada sebab-sebab yang berikut:

·         Anda tidak menambah nilai sekurang-kurangnya RM500.00 ke dalam eWallet atau;

·         Anda hanya menambah nilai sebelum atau selepas Tempoh Kempen atau;

·         Anda tidak mengguna Kad Kredit Citibank yang sah untuk menambah nilai eWallet atau;

·         Had pulangan tunai telah dicapai

·         Anda melanggar Terma dan Syarat Pengguna dan Am.

Jika sebab-sebab di atas tidak berkaitan dengan anda, sila hubungi bahagian Khidmat Pelanggan kami di https://tngd.my/careline-webform untuk bantuan lanjut. Sila berikan maklumat anda dan bukti sokongan tuntutan anda, termasuk tangkapan skrin transaksi tambah nilai anda.

S10

Bagaimanakah cara menambah nilai eWallet dengan kad kredit?

J10

Langkah 1: Buka aplikasi Touch ‘n Go eWallet anda

Langkah 2: Klik “+Reload” kemudian klik “eWallet Balance”

Langkah 3: Masukkan jumlah  tambah nilai dan klik “Reload eWallet”

Langkah 4: Klik “New Credit/Debit Card”, kemudian masukkan maklumat kad

Langkah 5: Masukkan ”One Time Password” yang dihantar oleh bank anda, kemudian selesai.

Ketahui lebih lanjut: https://www.tngdigital.com.my/features/how-it-works